Frequently Asked Questions

A: Contact our dispatch center at 1 (866) 945-8959 and speak to one of our highly skilled flight coordinators. We are available 24/7, days, nights, holidays & weekends. If you are out of the country, call us collect at (210) 945-8959.

A: Air Medical has been performing emergency and prescheduled medical transports since 2001. We are CAMTS Accredited which ensures that you are receiving the highest quality service in the medical transport industry. Our internal training, quality management and safety programs far exceed the requirements required by the various agencies and entities that govern the medical transport industry.

A: Of course we can! While the majority of our transports are emergent in nature, we routinely fly nonemergent transports as well. Our aircraft are all certified as Mobile Intensive Care Units (MICU) and will always have the same equipment and staffing regardless of the severity of the patient. A common practice in the industry is to reduce medical staffing on flights to one medical provider when patient condition “allows”. Given the complex environment of providing world class medical care miles above the ground, we think this is a very dangerous practice. While very rare, it’s hard to predict when a patient’s condition will suddenly change and life saving practices need to be used. At that moment it is critical that a fully trained medical crew is ready to react.

A: The cost of each flight varies depending on many variables. Most insurance is accepted, although benefit restrictions may apply. Please contact us at 1 (866) 945-8959 to speak to one of our flight coordinators so we can explore what options may be available for your specific situation.

A: The processing of your request begins during your first call and consultation with one of our coordinators. If the request is for an immediate flight, we will be able to inform you of our availability and the approximate ETA within a few minutes of your initial call. If your request is for a non-emergent prescheduled transport, we can arrange it for a day and time that is most convenient for you (based on availability). Before your initial call to us, it is helpful if you have the following information readily available:

1. Patient name, date of birth, weight and the basics of their medical condition
2. Current location of patient and desired destination
3. Any desired passengers names and weights
4. Insurance information if available
5. For international transports, we will need passport numbers and expiration dates for the patient and each passenger early in the process though not necessarily on the initial phone call.